Frequently Asked Questions

The minimum age to play at jiji168 is 21 years old, as required by Philippine law and PAGCOR regulations. We verify the age and identity of all players during the registration and KYC (Know Your Customer) process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you are under 21, you are not permitted to use the jiji168 platform.

To complete KYC verification at jiji168, you'll need to submit a valid government-issued photo ID. Accepted documents include:

• Philippine passport
• SSS or GSIS ID
• Driver's licence
• PhilSys National ID
• PRC ID or Voter's ID

You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last three months) and proof of payment method ownership. Verification is usually completed within 24 hours.

No. Each player is permitted to hold only one jiji168 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team — there's no need to create a new account.

To reset your password, go to the jiji168 Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team at [email protected].

jiji168 supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard
• Bank Transfer

All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options for the convenience of our Filipino players.

The minimum deposit at jiji168 varies by payment method. Generally, the minimum deposit is ₱100 for e-wallet methods like GCash and PayMaya, and ₱500 for bank transfers. Specific minimums are displayed at the time of deposit. There is no maximum deposit limit, though large deposits may require additional verification in line with our anti-money laundering obligations.

Most deposits at jiji168 are credited instantly or within a few minutes. GCash and PayMaya deposits are typically instant. Bank transfers may take up to 1 business day depending on your bank. If your deposit has not appeared within the expected timeframe, please contact our support team with your transaction reference number and we'll resolve it promptly.

jiji168 does not charge fees on deposits. For withdrawals, jiji168 also does not impose platform-side fees, though your bank or e-wallet provider may apply their own transaction charges. We recommend checking with your payment provider for their applicable fees. All fee information is displayed transparently during the transaction process.

To withdraw your winnings, log in to your jiji168 account, navigate to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, Metrobank, or bank transfer), enter the amount, and confirm. Your account must be fully verified (KYC complete) before your first withdrawal can be processed. Withdrawals are generally processed within 24 hours on business days.

The minimum withdrawal at jiji168 is ₱200 for e-wallet methods and ₱500 for bank transfers. There is no maximum single withdrawal limit, though very large withdrawals may be processed in tranches and may require additional identity verification in line with our compliance obligations.

Withdrawals may be delayed for several reasons:

• Your KYC verification is incomplete or documents are under review.
• There is an active bonus with wagering requirements not yet met.
• The withdrawal amount triggers an additional security review.
• Your withdrawal was submitted outside of banking hours for bank transfer methods.

If your withdrawal has been pending for more than 48 hours, please contact our support team at [email protected] with your transaction ID and we'll investigate right away.

jiji168 offers over 1,800 games from world-class providers, including:

• Slots — hundreds of titles from leading game studios. Visit our Slot page for the full selection.
• Bingo — classic and modern bingo variants. See our Bingo page.
• Multi Bet — combine multiple selections for bigger potential returns. See Multi Bet.
• Go Rush — fast-paced crash-style games. See Go Rush.
• Live Casino — real dealers, real tables, streamed live. See jiji168 Casino.
• Sports Betting — PBA, NBA, UFC, boxing, football, and more.

New games are added regularly, so there's always something fresh to try.

Yes. All games at jiji168 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. Live casino games are streamed from professional studios with real dealers operating under strict protocols. jiji168 is committed to transparent, fair gaming for all Filipino players.

Absolutely. jiji168 is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile experience is smooth and responsive, whether you're playing slots on your commute in Manila or catching a live casino game from Cebu. Simply visit jiji168 on your phone's browser and log in to your account.

jiji168 offers a range of bonuses and promotions for Filipino players, including welcome bonuses for new members, reload bonuses, free spins on selected slots, cashback offers, and seasonal promotions tied to Philippine events and holidays. All bonuses are subject to terms and wagering requirements — please review the specific bonus terms before opting in. Visit your account's Promotions section for the latest available offers.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before the bonus funds become withdrawable. Wagering requirements vary by promotion and are always clearly stated in the bonus terms. We encourage all players to read bonus terms carefully before accepting any offer.

You can set deposit limits, loss limits, and session time limits directly from your jiji168 account under Account Settings > Responsible Gaming. Limits can be set on a daily, weekly, or monthly basis. You can lower your limit at any time with immediate effect. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions. For more information, visit our Responsible Gaming page.

To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team at [email protected]. You can choose a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully suspended, all marketing communications are stopped, and you will not be able to create a new account. Self-exclusion requests are processed immediately. Learn more on our Responsible Gaming page.

If you're concerned about your gambling, please reach out — there is no shame in asking for help. jiji168's support team is available 24/7 at [email protected] and can help you activate responsible gaming tools or self-exclusion immediately. In the Philippines, support is also available through the Department of Social Welfare and Development (DSWD) and the Department of Health (DOH). PAGCOR also maintains responsible gaming resources for Filipino players. You are not alone — help is available across the Philippines, from Manila to Mindanao.